Helpdesk as a Service

Expert support for your top asset, your people. Build a business case for higher employee satisfaction.

Velocity’s Help Desk as a Service team offers on-demand, tier 1 resources, dedicated to expertly guiding your employees through their HR and Benefits questions in a follow the sun, global support model.

Velocity's Help Desk As A Service

Velocity Technology Solutions’ Help Desk as a Service is designed with your employees in mind, enhancing their satisfaction while improving and streamlining delivery of HR strategies to help customers reduce costs. Outsourcing Help Desk services frees up your staff to focus on your core business, letting our trained and dedicated team deal with and respond to HR-related inquiries.

Velocity's Help Desk As A Service provides employee assistance with the following activities:

  • Benefits open enrollment

  • Benefits eligibility

  • Flexible spending accounts

  • 401(k) & Retirement

  • Payroll processing

  • Employee self-service

  • Performance reviews

Why Contract Help Desk as a Service?

For your employees:

Your Human Resources Help Desk is often the first, and sometimes only, interaction your employees have with your company.

Your people are your primary asset, helping your business grow, interacting with your customers and providing you with valuable feedback about what is working and what needs improvement. 

For your business:

As a non-core function, payroll and HR services are essential, but do not serve to differentiate your business. However, your employees are sure to let you know should anything go wrong in either of these operations.

Business experts agree that backoffice activities are prime candidates for outsourcing, enabling your team to realize time and resource savings as it focuses on essential business development and innovation.

When to consider Help Desk as a Service

Ensuring that their payroll, benefits and human resources needs are properly taken care of is often a complicated task carried out by multiple systems requiring a specialized team. But as your business scales and takes on increasingly complex payroll processes, it may be time to consider bringing in a partner.

It may be time to consider Velocity's Help Desk as a Service if your business:

  • Is in the process of undergoing a merger, acquisition, divestiture or downsizing

  • Is prone to seasonal employee fluctuations

  • Employs workers globally across time zones

  • Pays out in various currencies

  • Engages a trusted third-party vendor


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