Functional Application Support

Velocity’s Remote Application Management services provide optional support for both IT and end users on how to use enterprise applications efficiently and effectively, including troubleshooting applications and software for internal customers, such as operations, finance, sales  and other business units.

FOR END-USERS

• Provide guidance regarding how to use enterprise applications efficiently and effectively to fulfill specific tasks and goals.

• Address questions, concerns, and troubleshoot problems as needed.

• Track common issues and obstacles for training purposes.  

FOR TECHNICAL USERS

Technical application support services help IT staff better manage and optimize application usability and performance:

• Post-live fine-tuning/stabilization

• Functional troubleshooting and diagnostic services

• Applications monitoring to threshold standards.

• Ongoing configuration

• Specialized services such as report and query configuration

• Interface optimization and support for customizations.

APPLICATION SUPPORT BENEFITS

• Increase utilization of your software investment with complete 24/7 technical and 12/5 functional support

• Improve software performance with a configuration optimized for your unique portfolio.

• Gain time to focus on business results, while Velocity’s dedicated team handles day-to-day support tasks.

• Increase user application knowledge to improve productivity and user satisfaction

• Capture information regarding user issues and recommendations for training.

VELOCITY APPLICATION EXPERTISE

• Oracle® E-Business Suite, Oracle Hyperion, Oracle PeopleSoft, Oracle JD Edwards, Oracle HCM Cloud & Oracle Taleo

• Infor® Lawson & Infor M3

• SAP (SAP® Basis, SAP ECC™, SAP ABAP, SAP EPM, SAP HANA)

• Epic®, Kronos®, QlikView®

Our experts are ready to support your unique business, IT and end user needs -- today and every day as your organization expands in size, geography and complexity.