SAP Basis Managed Services

Morgan Koh

Managing Director, Singapore Division

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Our SAP Basis Managed Services reduce administrative burden and allow your staff to focus on strategic business goals.

Whether you need complete outsourcing for your SAP environment, short-term coverage for staff on vacation, or access to a certified SAP Basis Managed Services consultant for fast issue resolution, Velocity can help. We provide Basis Managed Services tailored to your requirements. Our managed services provide the proactive monitoring, system maintenance, customised reporting and 24/7 support needed to ensure your SAP environment is stable, secure and performing optimally.

Velocity's Turnkey SAP Basis Solutions

  • SAP System Monitoring on a Daily or Weekly Basis

  • Early Watch Report Review On Weekly Basis

  • New SAP Patch Release Notification

  • Database Backup and Capacity Monitoring

SAP Basis Managed Services:

  • SAP System Monitoring on a Daily or Weekly Basis

  • Early Watch Report Review On Weekly Basis

  • New SAP Patch Release Notification

  • Database Backup and Capacity Monitoring

SAP Basis Managed Services Scope:

  • Provide 24/7 support for production environment

  • Troubleshooting and break-fi actions for Basis issues

  • Daily or weekly proactive system monitoring covering system health, database backup, storage capacity, background jobs, and performance

  • Analyze and report alerts gathered by SAP Early Watch Report and providing recommendations to resolve those alerts

  • Import transport requests based on customer’s change management policy, ensures configuration and development objects are transported properly

  • Perform copy client and export/import as required to refresh client in non-production system with latest data from the production system

  • Perform Homogeneous System Copy to target server provided by the customer

  • Application of OSS notes, kernel updates, database patches, and support package stacks to SAP systems using structured methodology

Velocity delivers an unsurpassed customer experience for running SAP applications in the cloud.

Want to take advantage of the flexibility and cost advantages of our private cloud?

Our virtual private cloud is secure, scalable, and most importantly, optimized for SAP and other enterprise applications. Velocity’s SAP hosting delivers exceptional speed, with the availability and control to ensure reliable, audit-worthy enterprise application performance. In fact, Velocity is an SAP Certified Partner in Hosting, with a rating of “Excellent.”

Can Velocity help my organization migrate to SAP HANA®?

Yes, whether you are planning to deploy SAP HANA via a virtualized environment, Multiple Components on One System (MCOS), Multiple Components on One Database (MCOD) or Multitenant database containers, Velocity can help. A 2-4 week Velocity Project Compass engagement with Velocity will provide a detailed business case, measurable objectives, a resource plan, a quote and a project plan for leveraging SAP HANA in our environment or yours.

Do you offer data archiving services for SAP applications?

Yes. Velocity can assist by defining business rules, identifying the data for archiving, performing an impact analysis, ensuring compliance with legal requirements and installing and configuring the purchased Archiving Software solution. An SAP HANA migration can also provide its own compelling benefits for data archiving.

Wondering how your systems will stay up to date?

Velocity is SAP Certified in Application Management Services.  Application lifecycle support is part of our service, so your SAP deployment is always current. Our services include unlimited patching, management of major and minor upgrades including retrofit of customizations to the applications. Velocity lifecycle support also includes ongoing hardware refreshes and platform upgrades.

Wondering how your concerns will be handled by our team?

To ensure a superior customer experience, Velocity assigns highly-knowledgeable customer support staff to each customer. We invest significantly in training and development to ensure our team offers ready-access to expertise in the SAP applications you entrust to us.  

Need to shore up the resiliency of your IT environment?

Velocity’s Managed Disaster Recovery Services includes regular testing, giving you proof and confidence that your IT environment is recoverable at the speed of your business.

Looking for ways to get more out of your SAP application?

You'll want to watch this on-demand webinar with EIS Director of SAP Doug Morris, Velocity VP of SAP Ravi Padmanabhan and AWS Solution Architect Bill Timm as they share insights to help users optimize their SAP environments.

Watch Webinar