Infor Managed Services

Vickie LeRoux

Senior Vice President, Infor Line of Business

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As an Infor Partner, Velocity is the largest independent provider of managed services for Infor M3 and Infor Lawson (S3).

Customers are attracted to our Infor Managed Service because of the speed at which they can get live and begin using their software investment, the reduced total cost, and our predictable service model. Velocity maintains its Infor Managed Service customers by providing a highly skilled service desk capable of not only resolving technical issues but also providing insight and answers to functions and "how-to" questions.

Velocity's Infor Managed Services 

  • User administration
  • Application administration
  • Incident management
  • Application change management
  • Service Request management
  • Functional Support
  • Application performance management
  • Application analytics (Zoom)
  • 24/7 Support
  • Critical Incident Management
  • Root Cause Analysis
  • Problem Management
  • Managed Disaster Recovery
  • Type 2 SOC II Certified operating controls

Why Velocity Infor Managed Services?

  • Tremendous scale - over 150 Infor events per second in the Velocity Virtual Private Cloud
  • Screaming fast - average transaction speeds of 0.21 seconds
  • Completely transparent - 100% enabled with Velocity Zoom® 
  • Global customers using Infor M3, Infor Lawson (S3), and complementary applications like MHC
  • Customers are live on the latest releases such as Infor 10
  • Secured with Type 2 SOC 2 Certified operating controls
  • Global staff of over 100 Infor professionals investing over 100 hours a year in professional training

Want to take advantage of the flexibility and cost advantages of the cloud?

Velocity’s Infor Lawson hosting delivers exceptional speed and scalability, with the availability, security and control to ensure reliable, audit-worthy enterprise application performance. Our virtual private cloud is not a generic, one-size fits all offering, because the best operation requires a solution matched to your specific business requirements. Similarly, our service level guarantees are based on application performance, not just uptime, because exceptional user productivity necessitates exceptional application execution. 

Need advice on using Infor Lawson to make business processes more efficient?

Our functional application support team helps Velocity customers find better, faster, easier ways to use Infor Lawson every day.  Whether you are preparing for Benefits Open Enrolment or want to better leverage Lawson Smart Office, our functional experts have real-world answers that can make your job easier. Velocity’s world-class BPO Services increase the efficiency and effectiveness of day-to-day operations. Contact us to learn more about taking advantage of full HRO (Human Resource Outsourcing Services) including Payroll and Benefits Administration and a global Employee Service Center.  

Ready to upgrade? 

Velocity includes application upgrades and rolling customisations forward within our comprehensive Managed Application Services.  We believe that is essential to helping you realise the full potential of your Infor Lawson investment, and you should not settle for anything less.  Our project services team will develop and manage an upgrade plan that matches your business requirements and timeline.

Thinking about adding content management software?

 Ask Velocity. Many customers run these applications in our cloud in a Platform-as-a-Service model, so expertise and real world advice is readily available. 

Worried how you would recover if something happens to your on premise Infor solution? 

Velocity’s Managed Disaster Recovery Services are designed to offer a wide range of recovery options to quickly restore on premise Infor deployments.

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