Infor M3 Services

Chance Veasey

Senior Vice President, Infor & Healthcare Lines of Business

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Implement Next Generation Infor M3 with Velocity’s Infor Consultants

INFOR M3 ERP SOLUTION

Infor M3 is a comprehensive ERP solution designed for companies that make, move, or maintain products regularly across many different industries including  fashion, distribution, manufacturing, food and beverage and equipment organizations.

With these major industries using the software, the application support function can be critical to the efficiency of every company. There are several ways of providing application support such as: creating an in-house based support team, partner with a software vendor, or outsource to a 3rd party company specializing in application support, or another option is a combination of all three mentioned above.

INFOR M3 CONSULTING SERVICES: ADDRESSING THE FULL APPLICATION LIFECYCLE

We stress the  importance of a strong and stable application and technical team in order to provide timely support to customers. Our success does not just depend on our expertise in Infor M3, or systems, but our success also relies on our level of focus, customer experience and relationship.

Velocity's Infor M3 Consulting Services

With more than a decade of experience managing Infor M3 solutions, Velocity offers a breadth of technical, practical and operational expertise and services that make for high performing Infor M3 deployments, including:

  • Day-to-day Infor M3 ERP hosting
  • Infor M3 Upgrades
  • Infor M3 Implementation
  • Application services customization
  • Infrastructure management
  • Support for third-party solutions within Infor’s software ecosystem

VELOCITY SUPPORT MODEL

Our Velocity support team is structured to support the following:

Infor M3 Application Production support

  • Problem Management
  • Trend analysis
  • Root cause analysis
  • Break fix including code fixes and modification fixes
  • Incident analysis and resolution
  • Design and create fixes for customization and interface
  • Speed up issue resolution with Infor Xtreme support
  • Recommend and execute safely database repair

Infor M3 Application Operation

  • 24X7 Application Monitoring for availability, performance and capacity
  • Batch job and auto job monitoring and management
  • Incident management
  • Monitor and manage Interfaces
  • Monitor and manage Security
  • Application services desk
  • Services reporting

Infor M3 Application Functional Support

  • Assess customization and interface for future upgrades
  • Provide M3 functional support (How-to)
  • Design and build new customization/interfaces
  • Provide in-depth issue root cause analysis (Code level)
  • Manage issue full lifecycle (ITIL framework)
  • Provide ad-hoc small query report based on user request

VELOCITY'S INNOVATIVE TOOLSET OFFERINGS

In order to provide the best services possible, we also focus in various innovative tools aimed at preventing many issues from arising, to reduce risk from manual work and increase efficiency:

Infor M3 Hardware/Middleware Support

  • Perform and assist backup
  • Monitor and alert backup
  • Archive and purge old logs
  • Issue follow up with 3rd party HW/SW Vendors
  • Product administration activity such as monitoring, user administration, patch management, process management
  • End to end platform management for Infor M3 satellite products

Infor M3 Application Release & Change Support

  • Code and build distribution and deployment
  • Configuration management and tool  management
  • Application environment setup
  • Data copy
  • Provide full cycle application fix management
  • Change management activities
 

At Velocity, we believe application expertise requires more than technical understanding. We know how to tailor the application to make your business processes more efficient.

Want to take advantage of the flexibility and cost advantages of the cloud?

Our Velocity Cloud Application Management Platform (VCAMP), built with the power of AWS is not a generic, one-size fits all offering, because the best operation requires a solution matched to your specific business requirements. Similarly, our service level guarantees are based on application performance, not just uptime, because exceptional user productivity necessitates exceptional application execution.

Need advice on using Infor M3 to make business processes more efficient?

Our functional application and technical support teams help Velocity customers find better, faster, easier ways to use Infor M3 every day.  Whether you are scheduling maintenance services or re-architecting your supply chain, our experts have real-world answers that can make your job easier. Velocity’s world-class BPO Services increase the efficiency and effectiveness of day-to-day operations. Contact us to learn more about taking advantage of full HRO (Human Resource Outsourcing Services) including Payroll and Benefits Administration and a global Employee Service Center.  

Ready to upgrade?

Velocity includes application upgrades, as well as bringing customizations and integrations forward, within our comprehensive Managed Application Services.  We believe staying current is essential to helping you realize the full potential of your Infor  M3 investment. Our project services team will develop and manage an upgrade plan that matches your business requirements and timeline.

Thinking about adding related software, such as barcodes or EDI?

Ask Velocity. Many customers run these types of applications in our cloud, so expertise and real world advice is readily available.

Worried how you would recover if something happened to your on premise Infor solution?

Velocity’s Managed Disaster Recovery Services are designed to offer a wide range of recovery options to quickly restore on-premise Infor deployments.

An Infor Total Cost of Ownership Model

A transparent Infor management pricing chart.

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